We Fired Our AI SRE Agent. Here’s What It Taught Us.
We deployed an automated SRE agent expecting speed and scale. What we got was a confident liar with access to our infrastructure. The real bottleneck wasn’t LLM capability — it was the tacit, undocumented knowledge that human engineers carry in their heads. We stopped full automation and moved to semi-automation, because incident response is fundamentally a human problem, not a technical shortcut.