Metrics

Your AI Agent Runs Perfectly. It’s Still Worthless.

đź“… July 26, 2026 đź“‚ AI & Machine Learning

Most teams measure AI agent success by task completion—green logs, no errors. But a perfectly executed task can deliver zero business value and zero user trust. This article reveals the three independent layers of agent evaluation (task, business, trust) and why measuring only the first is a recipe for technically flawless but commercially irrelevant products.

Agent Development AI Agent AI Evaluation Metrics PM Product Management User Trust

Stop Obsessing Over Averages. Your User Segmentation Is a Lie.

đź“… July 22, 2026 đź“‚ Culture & Society

Most analysts waste hours arguing over arbitrary cutoffs—like whether a ‘high-tier’ user spends $8,000 or $10,000. But the exact number doesn’t matter. Real user segmentation isn’t about drawing lines in the sand; it’s about choosing dimensions that directly link to business actions. If your tiers don’t tell you what to do next, you’re just looking at vanity metrics.

Data Analysis Marketing Metrics Product Management Strategy