Stop Complaining About Call Center Accents. You’re the Reason This AI Exists.
AI is now actively ‘whitening’ Indian accents in call centers, marketed as a breakthrough in communication. But it’s actually a multi-million dollar band-aid for Western prejudice. We treat the listener’s bias as a fixed law of nature, while the worker’s identity is treated as a software bug to be patched out. Your comfort is costing them their voice.