Stop Celebrating Token Volume. If Your AI Fails the ‘Unplug Test,’ It’s Dead.
AI products are falling into a trap of high usage but zero retention. DAU and token volume are vanity metrics. If unplugging your AI doesn’t stop a customer’s business workflow, you have no pricing power. To win renewals, you must embed your product into critical business paths, turn middle managers from threatened obstacles into AI supervisors, and shift from selling efficiency to selling operational dependency.