R2

Cloudflare R2’s recent outage exposed a dark truth about cloud storage: the real risk isn’t downtime, but the opaque recovery and inaccessible support. Users trusted a service that vanished files without a clear path back. This article argues that customer support and failure recovery are now the true competitive differentiators, not price or features. If you store anything in the cloud, this is a wake-up call to architect for failure and vet vendors on their human response, not just their dashboard.