Your ‘Smart’ Dispatch System Is Failing. Here’s the Ugly Truth That Actually Works.
Most dispatch systems fail not because of bad algorithms, but because the humans on the floor don’t trust them. This article reveals a counterintuitive approach: build a simple rule engine with ugly, detailed logs instead of chasing AI. Explainability trumps accuracy in the fight for adoption. Learn why the best system is the one that can answer the question ‘Why did it assign this to him?’